Some customers may have trouble using API and Reporting because of lost authorization

Incident Report for 7pace Timetracker

Resolved

This incident has been resolved.

Posted Nov 10, 2020 - 16:52 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 10, 2020 - 09:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2020 - 09:34 UTC

Investigating

Our engineers are currently investigating the root cause of Authorization lost.
As a workaround we could suggest to log in with your Service Account user and click authorize button on the yellow ribbon at the top of the page

Posted Nov 09, 2020 - 16:41 UTC

This incident affected: Timetracker: West Europe (Reporting and APIs), Timetracker: Central US (Reporting and APIs), Timetracker: South India (Reporting and APIs), and Timetracker: Australia East (Reporting and APIs).